This Policy explains how RRC Viagens e Turismo ("RRC") processes personal data on this website, under Brazil's General Data Protection Law (Law 13,709/2018 — LGPD). The Portuguese version prevails in case of doubt.
1. Controller
RRC Viagens e Turismo, based in São Paulo, Brazil. Data protection contact: rrcviagenseturismo@gmail.com.
2. Data we collect and why
- Contact forms (name, phone/WhatsApp, e-mail, city, destination, message): to answer your request and send a quote. Legal basis: consent and pre-contractual steps.
- Virtual assistant questions: to answer and improve the knowledge base. Legal basis: legitimate interest.
- Browsing statistics (page, traffic source, device type, browser, approximate location): to improve the site. Legal basis: legitimate interest. The IP address is stored only in masked form.
- Returning-visitor identifier: only if you accept measurement cookies.
- Browser notification subscription: only if you turn notifications on.
We do not collect sensitive data or your device's precise location.
3. Bookings and payments
Online bookings are made in the RRC store, hosted by our partner platform Oner Travel, under that platform's terms and privacy policy. This website does not collect or store card data.
4. Retention
Browsing statistics are deleted automatically after up to 180 days. Contact requests are kept for as long as needed to serve you and meet legal obligations.
5. Your rights
You can request access, correction, deletion or portability of your data, or withdraw consent, by writing to rrcviagenseturismo@gmail.com.
6. Cookies
See the Cookie Policy. You can change your choices at any time using the "Cookie preferences" link in the footer.