Frequently asked questions
Clear answers about bookings, payment, documents and changes.
Bookings
How do I book a trip with RRC?
You can book directly through the site search, which opens RRC's online store, or request a quote on WhatsApp or through the form. With a consultant, you receive the options with the final price and the rules before paying.
How do I receive my booking confirmation?
After payment you receive your travel documents by e-mail: the e-ticket with the airline booking code, hotel voucher, insurance policy and other receipts.
Do you sell cruises and coach trips?
Yes. Cruises and coach trips are quoted by a consultant because they depend on itinerary, cabin, date and group size. Request your quote on WhatsApp.
Changes and cancellation
Can I change or cancel my trip?
It depends on the fare rules and the supplier. Some fares allow changes for a fee; others are non-refundable. The rules are explained before you buy, and RRC helps with the whole process.
Payment
Which payment methods do you accept?
Pix and credit card. Instalment conditions vary by product and supplier and are shown before confirmation.
Is it safe to pay online?
Yes. Online bookings are paid in a secure environment in the RRC store, hosted by the Oner Travel platform. This website does not collect or store card data.
Support
Do you assist travellers in English?
Yes. You can contact RRC in English by WhatsApp or e-mail during business hours (Brasília time).
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